Privacy Policy - ReSoft Labs

Last updated: October 5, 2025

1. Introduction

ReSoft Labs B.V. ("we", "our", "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the Netherlands and European Union.

2. Data Controller

ReSoft Labs B.V.
Chamber of Commerce (KVK): 77906411
VAT Number: NL854029136B01
Email: info [at] resoftlabs [dot] com
Website: https://www.resoftlabs.com

3. Information We Collect

3.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

Contact us through our contact form or email
Request information about our services
Subscribe to our newsletter or communications
Engage us for professional services
Participate in surveys or feedback requests

This information may include: name, email address, phone number, company name, job title, and any other information you choose to provide.

3.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

IP address and location data
Browser type and version
Device information
Pages visited and time spent on pages
Referring website addresses
Operating system information

3.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookies through your browser settings. For more information, see our Cookie Policy section below.

4. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, maintain, and improve our services
Communication: To respond to your inquiries and communicate with you about our services
Contract Performance: To enter into and perform contracts for services
Marketing: To send you information about our services (with your consent)
Analytics: To understand how our website is used and improve user experience
Legal Compliance: To comply with legal obligations and protect our legal rights
Security: To detect, prevent, and address technical issues and security threats

5. Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

Consent: You have given explicit consent for specific processing activities
Contract: Processing is necessary to perform a contract with you
Legal Obligation: Processing is required by law
Legitimate Interest: Processing is in our legitimate business interests and does not override your rights

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

6.1 Service Providers

Third-party service providers who perform services on our behalf, such as:

Website hosting (Cloudflare Pages)
Email communication services
Analytics providers
Cloud infrastructure providers

6.2 Legal Requirements

We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to:

Comply with legal obligations
Protect our rights, property, or safety
Prevent fraud or security threats
Protect the rights and safety of others

6.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.

7. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses approved by the European Commission
Adequacy decisions by the European Commission
Privacy Shield certification (where applicable)
Other legally recognized transfer mechanisms

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

Contact inquiries: Up to 2 years after the last contact
Service contracts: Duration of the contract plus 7 years (for legal and tax purposes)
Marketing communications: Until you unsubscribe or request deletion
Website analytics: Typically 12-26 months

9. Your Rights Under GDPR

Under the GDPR, you have the following rights:

Right to Access: Request a copy of your personal data
Right to Rectification: Request correction of inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Restriction: Request limitation of processing of your data
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to processing based on legitimate interests or for direct marketing
Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
Right to Lodge a Complaint: File a complaint with a supervisory authority

To exercise any of these rights, please contact us at info [at] resoftlabs [dot] com

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction, including:

HTTPS encryption for all website communications
Secure cloud infrastructure with access controls
Regular security assessments and updates
Employee training on data protection
Limited access to personal data on a need-to-know basis

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

11. Cookies Policy

Our website uses cookies to improve your experience and analyze website usage.

11.1 Types of Cookies We Use

Essential Cookies: Necessary for the website to function properly
Analytics Cookies: Help us understand how visitors use our website
Functionality Cookies: Remember your preferences and settings

11.2 Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal data, please contact us.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

ReSoft Labs B.V.
Email: info [at] resoftlabs [dot] com
Website: https://www.resoftlabs.com
Contact Form: https://www.resoftlabs.com/contact

16. Supervisory Authority

If you have concerns about our data processing practices, you have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

Autoriteit Persoonsgegevens
Postbus 93374
2509 AJ Den Haag
Netherlands
Website: https://autoriteitpersoonsgegevens.nl